Voice Calling

What Happens When a Customer Calls

A step-by-step look at a customer call: from the tap on Call Now to the transcript in your dashboard.

1. The Customer Taps Call Now

From your page, the customer taps the call button and allows microphone access. The call connects in their browser.

2. You Get Notified

You receive an instant notification. Answer live to talk directly, or let the AI voice agent handle it.

3. The AI Can Help

The voice agent answers product questions, takes messages, and books appointments using your page content. See how voice calling works.

4. You Get a Transcript

Every call ends with a transcript and summary in your dashboard. Learn how to read a call transcript.

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How to Read a Call Transcript

Call transcripts show what the customer asked, what the agent answered, and what to follow up on.

How Voice Calling Works

Customers can call your business directly from your page using their voice. No app download needed.

The agent remembers each customer

On pages that opt in, the voice agent asks the few questions that change its advice, saves the answers to that customer's own profile on that page, and never asks twice. Advice sharpens with every call.

Advice backed by real cases — anonymized

The agent can now offer anonymized stories of how similar customers resolved the same issue — what they did, step by step. Personal details are stripped in code before a case can be stored at all.

Crisis Call Management

When everything goes wrong at once.

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