Voice Calling

How to Read a Call Transcript

Call transcripts show what the customer asked, what the agent answered, and what to follow up on.

Where to Find Transcripts

Open your dashboard and go to the calls section. Each call has a full transcript plus an AI summary.

What to Look For

Customer questions reveal what your page doesn't answer yet — consider adding those details to your products. Missed opportunities (unanswered questions, booking requests) are your follow-up list.

Act on It

Call back hot leads the same day. Update product descriptions when the same question repeats.

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What Happens When a Customer Calls

A step-by-step look at a customer call: from the tap on Call Now to the transcript in your dashboard.

How Voice Calling Works

Customers can call your business directly from your page using their voice. No app download needed.

The agent remembers each customer

On pages that opt in, the voice agent asks the few questions that change its advice, saves the answers to that customer's own profile on that page, and never asks twice. Advice sharpens with every call.

Advice backed by real cases — anonymized

The agent can now offer anonymized stories of how similar customers resolved the same issue — what they did, step by step. Personal details are stripped in code before a case can be stored at all.

Crisis Call Management

When everything goes wrong at once.

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