Your voice is your brand on the phone. Cultivate it deliberately.
Pace and Pause
Speak at 150 words per minute. Pause for emphasis. Rushing signals nervousness.
Energy Matching
Meet their energy, then guide it. Enthusiastic caller? Match it. Worried caller? Calm it.
Authority Without Arrogance
Speak with certainty about your expertise. Admit what you don't know.
Vocal Warm-ups
Professional speakers warm up. So should you. Humming, tongue twisters, deep breathing.